Q. What are the weather and cancellation policies? 


Cancellation Policy
We understand that unanticipated events happen occasionally in everyone’s life. It is our desire to be effective and fair to all clients, the following policies are honored: 

24 hour advance notice is required when cancelling an appointment. 
This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment. 

No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment. 

Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Regardless of the length of the lesson actually given, you will be responsible for the “full” session. Out of respect and consideration to your instructor and other customers, please plan accordingly and be on time.

Rain
For the safety of the students and for equipment maintenance reasons, classes will not be conducted on wet courts / surfaces - even if the sun is shining - or if there is light drizzle. Lessons will be re-scheduled to an agreed time or continue to the next scheduled lesson the following week.